Vice President of Operations

About Kay-Twelve:

At Kay-Twelve, we believe the environment is a critical factor in educational success. We transform learning spaces into places where students and educators can thrive: spaces that inspire curiosity, creativity, and collaboration. With a focus on innovation, we challenge the status quo and deliver solutions that exceed expectations for schools and educational institutions across the country.

Who You Are:

• Experienced in scaling operations in a project based business environment (construction, design,
  furniture, or related industries strongly preferred).
• A strategic operator who thrives on building systems, processes, and teams that scale.
• Equally strong in strategic leadership and day-to-day operational execution.
• Skilled at managing budgets, resources, and cross-functional priorities with precision.
• Adept at building trust and alignment between sales, operations, and clients.
• Energized by leading teams to deliver excellence at the intersection of quality, cost, and client
  experience.
• Proven experience in complex project management.

Role Overview:

We’re seeking a high-level operational leader to oversee the design and installation delivery teams responsible for creating exceptional learning environments for our clients. This role is all about leading, managing, and driving accountability while ensuring operational excellence, budget stewardship, and flawless project delivery.

This is a senior leadership position ideal for someone with experience in project management, construction, or related industries, but we welcome strong operational leaders from any background who have led complex, cross-functional teams at scale. As a senior people leader, you will be responsible not only for aligning systems and processes but also for developing, coaching, and scaling a high-performing team. This role requires someone who can balance strategic leadership with operational execution; building a culture of accountability, collaboration, and continuous improvement across all delivery functions.

You will partner closely with our Revenue and Partnerships Leaders to ensure seamless alignment between growth initiatives and operational execution making sure every commitment made to clients and partners translates into projects that are delivered on time, on budget, and with the highest standards of quality and customer satisfaction.

Key Responsibilities

Leadership & Accountability

• Provide vision, direction, and ongoing development for the project management, design, and
  installation delivery teams.
• Apply the principles of Lead, Manage, and Accountability (LMA) by setting clear expectations,
  creating visibility around performance, and ensuring every team member has the resources and
  support to succeed.
• Build team capacity through coaching, career development, and cross-training, ensuring talent
  and leadership pipelines grow alongside company goals.
• Foster a culture of ownership, operational excellence, and continuous improvement, empowering
  team leads to make data-informed decisions.

Requirements:

• 10+ years in operations, project delivery, or operational leadership roles.
• Proven track record of leading cross-functional teams to deliver complex projects at scale.
• Strong background in budget ownership, capacity planning, and process improvement.
• Exceptional organizational, leadership, and communication skills.
• Expertise in project management tools and operational systems.
• Deep alignment with Kay-Twelve’s values:
  • Be The Change.
  • You Belong Here.
  • Listen. Care. Follow Through.
  • LFG.