Kay-Twelve Privacy Policy
Kay-Twelve, LLC (“Kay-Twelve,” “the Company,” “we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains how the Company collects, uses, and discloses personal information.
Scope
This Privacy Policy applies to personal information we collect from visitors to our website, kay-twelve.com, from our customers, and from job applicants (collectively, “Users”). “Personal information” means information that identifies, relates to, or could reasonably be linked to a particular individual.
Our text messaging program is covered by separate SMS Terms of Service. The “SMS / Text Messaging” section below explains how we handle mobile information.
Categories of Information Collected
- Identifiers, such as your name, phone number (including mobile number), address, and email address, including information you provide through our AI Receptionist.
- SMS consent records, such as the date, time, and method you used to opt in to or out of text messages.
- Internet or other electronic network activity, such as your IP address and publicly available social media information.
- Aptive Index assessment results (job applicants only), administered by Aptive Index.
- Other information you choose to provide to us.
Categories of Sources From Which We Collect Your Personal Information
- Your job application and any attachments.
- Your communications with the Company, including phone calls, text messages, and web forms.
- Email exchanges with the Company or its agents.
- Third parties, such as Aptive Index, references, and background check providers.
- Vendors and service providers, such as recruiters.
- Technologies, such as our website (kay-twelve.com).
How We Use Your Personal Information
- To evaluate job applications.
- To respond to your inquiries and provide the status of your application.
- For record-keeping.
- To verify your identity.
- To conduct background checks.
- To operate, maintain, and improve our website.
- To provide our services and process orders.
- To schedule appointments, including through our AI Agent.
- To send text messages you have opted in to receive, as described in our SMS Terms of Service.
The Company may collect information about age, race, disability, national origin, sex, and veteran status where needed to meet legal requirements. The Company does not discriminate in hiring on the basis of any of these characteristics.
How the Company May Disclose Your Personal Information
- Service providers – to help with recruiting and the analysis of applications. Generative AI may be used in parts of our recruiting process.
- Vendors – to process orders.
- Government, courts, or administrative agencies – when required by law.
- Corporate transactions – in connection with a merger, sale, bankruptcy, or to prospective purchasers.
- With your consent – for a specific disclosure you have explicitly approved.
Exception for mobile information: None of the disclosures above include mobile phone numbers, text messaging opt-in data, or SMS consent. That information will not be shared with or sold to any third parties or affiliates for marketing or promotional purposes.
SMS / Text Messaging
If you opt in to receive text messages from Kay-Twelve, LLC, we collect your mobile phone number and a record of your consent. We use this information only to send you the messages you agreed to receive and to keep a record of your consent and any opt-out requests.
Mobile information and SMS opt-in consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes. We may share it only with service providers that help us deliver text messages, such as our messaging platform and wireless carriers, and only for that purpose.
You can opt out at any time by replying STOP to any message. For the full terms of our text messaging program, including message types, frequency, rates, and how to get help, please see our SMS Terms of Service.
How We Retain Your Personal Information
- Applicants who are hired: We keep your information for the length of your employment and afterward as permitted by law.
- Applicants who are not hired: We keep your information as permitted by law so we can consider you for future openings. You may ask us to delete it at any time by emailing support@kay-twelve.com.
- Website visitors, customers, and other Users: We keep your information as permitted by law to provide our services, comply with legal obligations, resolve disputes, and for marketing purposes. SMS consent records are kept as long as needed to honor your preferences and meet legal requirements.
SMS Terms and Conditions
Privacy Rights for California Residents
A. Your California Privacy Rights
- Right to Know: You may request copies of, and details about, the personal information we collected about you in the past 12 months.
- Right to Delete: You may request that we delete personal information you provided to us.
- Right to Correct: You may request that we correct inaccurate personal information.
- Inferring characteristics: The Company does not use sensitive personal information to infer characteristics about California residents.
B. How to Exercise Your Rights
To make a request, email support@kay-twelve.com. We will respond once we can verify your identity.
C. Authorized Agents
An authorized agent may submit a request on your behalf if they have a power of attorney valid under California law, or a written authorization signed by you. Agents may submit requests to support@kay-twelve.com.
D. Non-Discrimination and Non-Retaliation
The Company will not discriminate or retaliate against anyone for exercising their rights under the California Privacy Rights Act.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
Contact Us
Kay-Twelve, LLC 1491 Polaris Parkway #301 Columbus, OH 43240 Email: support@kay-twelve.com Phone: 888-624-5451